Join a professional platform. If you find that email isn’t the most efficient way to receive your enquiries, you could also consider joining a search platform for advisers. It’s an excellent option that can increase both the volume and quality of the messages you receive, as customers can use keywords and filters to find exactly what they need.
The right follow up email frequency depends on your prospects. But here is a general schema to schedule the follow-up emails. Business day 1: The cold email. Business day 3: Follow up email 1 – The first follow up email. Business day 7: Follow up email 2 – A new thread with a different value-add and different timing.
You just need to decide how quickly you want to answer customers’ questions. And then, you should create an alert to trigger before that timeframe. This way, your customer support representatives will have enough time to read and respond to your clients within your specified response time. 4. Prioritize and Categorize.
These are their top tips to monitor customer service: 1. Seek Out Customer Feedback. Knowing how customers perceive your business is key to your success. But it’s not always as simple as sending out a 10-point scale and comment box. Yes, this can be a powerful tool to measure your customers’ satisfaction, but only if it’s done in the
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Following up with your customers helps improve their overall experience with your company. You might even solve problems before they become an issue. For example, if you communicate with your customers even after a sale is made, you will be able to deal with any problems they had with your products quickly. If you let your customers know you
But the hard truth is that not all customer requests can be solved straight away. They can be complex and require several follow-ups. The goal here is to reduce the number of these follow-ups to a minimum and ensure that the communication between you and the customer is as smooth and accurate as possible.
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how to follow up customer enquiries
